Shipping

All parcels are dispatched every Monday and Thursday, but this is just an estimate as we try to dispatch every 2-3 days!. Please keep up to date with our Instagram account (@at.gems) for any shipping updates! 

All shipping costs include the expenses of packaging which includes tissue paper, jewellery cards, business cards, thank you cards, gift pouches and freebies! 

PLEASE ENSURE YOU ORDER USING YOUR FULL NAME* NO EMOJIS OR NICKNAMES AS THIS CAN CAUSE PROBLEMS IF THE NEED ARISES TO COLLECT PARCELS FROM A POST OFFICE

 WE SEND ALL UK PARCELS VIA ROYAL MAIL TRACKED 48 WHICH AIMS TO ARRIVE 48HOURS AFTER DISPATCH. THIS IS AN ESTIMATE AND IT CAN TAKE UP TO 6 DAYS! ONCE YOUR PARCEL IS DISPATCHED WE HAVE NO CONTROL OVER WHEN YOUR PARCEL GETS TO YOU SO PLEASE LIASE WITH YOUR LOCAL POST OFFICE/ROYAL MAIL BRANCH.

WE PROVIDE TRACKING FOR ALL ORDERS. ONCE ROYAL MAIL HAS PROCESSED YOU ORDER AND SCANNED IT INTO THE SYSTEM, YOU WILL GET EMAIL UPDATES FROM THEM. 

IF YOUR ORDER WAS SENT TO THE WRONG ADDRESS, PLEASE LIASE WITH ROYAL MAIL. ONCE YOUR PARCEL IS DISPATCHED WE HAVE NO CONTROL OVER WHEN IT GETS TO YOU. PLEASE NOTE; we can ONLY submit a claim via Royal Mail once you ,the customer, have also done so ! To submit a claim you need the tracking number and address , which is provided to you via email. In the case that Royal Mail accepts the claim , we will be able to refund you for your order amount once we are compensated. WE DO NOT COMPENSATE FOR LOST MAIL AND WILL ONLY REFUND YOU FOR THE ORDER VALUE ONCE ROYAL MAIL HAS GIVEN COMPENSATION! 

International express- Tracked and is aimed to be delivered in 2-5 weeks! All International parcels are sent via DPD AIR EXPRESS OR DHL. PLEASE NOTE THAT WE AIM TO PAY ALL DUTIES AND CUSTOMS HOWEVER SOME COURIERS MAY HOLD YOUR PARCEL AT YOUR COUNTRY CUSTOMS AND ASK FOR EXTRA TAX. DUE TO BREXIT MANY EUROPEAN COUNTRIES WILL FACE EXTRA TAXES On DELIVERY. WE DO NOT PAY FOR EXTRA CUSTOM TAXES *ROYAL MAIL DELIVERY FOR INTERNATIONAL PARCELS* CUSTOMS ARE NOT ALWAYS INCLUDED FOR COUNTRIES SUCH AS DENMARK, NORWAY, SWITZERLAND, AUSTRAILLIA AND UAE COUNTRIES. WE PAY ALL TAXES ON OUR END BUT THERE IS NO KNOWING IF THE SECONDARY COMPANY WILL PRESS CUSTOMS CHARGES. WE ARE NOT RESPONSIBLE FOR PAYING THESE EXTRA CHARGES.