DISCLAIMERS & NOTES

* Our working hours: We work Monday - Friday , from 10am -5pm. Please note that we dont dispatch orders over the weekend and we are not in office , so will not answer enquiries!

 

*ALL OF OUR PRODUCTS ARE THOROUGHLY TESTED FOR MONTHS BEFORE WE RELEASE THEM FOR YOU ALL TO BUY!

*IF YOUR JEWELLERY TARNISHES WITHIN 6-8 MONTHS OF PURCHASE (WITH PROPER CARE) , YOU GET A FULL REFUND FOR THAT PRODUCT

*ALL PRODUCTS ARE EITHER STAINLESS STEEL (BASED/PLATED), TITANIUM (BASED/PLATED), GOLD OR SILVER BASED/PLATED! 

*WE ARE HAPPY TO CANCEL ORDERS AS LONG AS THEY HAVE NOT BEEN DISPATCHED! NO FEE WILL BE TAKEN, AND NO QUESTIONS ASKED

*NO EXCHANGES, RETURNS OR REFUNDS ON 'WRONG' ORDERS!

*WE PROVIDE A JEWELLERY CARD WITH EACH ORDER, WITH INSTRUCTIONS ON HOW TO LOOK AFTER YOUR JEWELLERY! THESE ARE SIMPLE INSTRUCTIONS: TO TAKE THE JEWELLERY OFF WHEN USING CHEMICALS TO CLEAN, TO TAKE OFF JEWELLERY BEFORE BED TO AVOID STONES COMING LOOSE ETC. PLEASE DO FOLLOW THEM!

*PLEASE BE GENTLE WHEN ADJUSTING RINGS!

*PLEASE FOLLOW US ON INSTAGRAM @AT.GEMSJEWELLERY FOR REGULAR UPDATES ON ORDERS 

*WE WILL NOT TOLERATE ANY ABUSE OR HARSH LANGUAGE FROM CUSTOMERS! SHOWING HATE/ABUSE WILL JUST END UP IN YOU BEING BLOCKED AND REPORTED. SIMPLE. 

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IF YOU ENTER THE WRONG ADDRESS, THE PARCEL WILL BE SENT BACK TO US VIA ROYAL MAIL AND THE CONTENTS OF YOUR ORDER (NOT THE SHIPPING) ! WE ARE NOT RESPONSIBLE FOR ENSURING YOU HAVE WRITTEN THE CORRECT ADDRESS. 

*PLEASE DO DM US IF YOU HAVE ANY QUESTIONS OR ISSUES.

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IF YOU ADD AN ORDER NOTE WE'LL TRY OUR BEST TO FOLLOW INSTRUCTIONS AND ADD A NOTE BUT UNFORTUNATELY WE CANNOT ALWAYS ACCOMODATE DUE TO THE LARGE NUMBER OF ORDERS.

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SHIPPING ENQUIRIES- WE SEND ALL UK PARCELS VIA ROYAL MAIL TRACKED 48 WHICH AIMS TO ARRIVE 48HOURS AFTER DISPATCH. THIS IS AN ESTIMATE AND IT CAN TAKE UP TO 6 DAYS! ONCE YOUR PARCEL IS DISPATCHED WE HAVE NO CONTROL OVER WHEN YOUR PARCEL GETS TO US SO PLEASE LIASE WITH YOUR LOCAL POST OFFICE/ROYAL MAIL BRANCH.

SENDING TO A MAILBOX- ONCE WE SEND YOUR PARCEL OUT WE HAVE NO CONTROL OVER WHEN IT GETS TO YOU! PLEASE ORDER TO SECURE LOCATIONS AT YOUR OWN RISK. NO REFUNDS FOR LOST / STOLEN PARCELS

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ORDER NOTES : Feel free to add an order note at the end of the checkout page if you have any special requests , such as a birthday note ! Please take note that we can not pack items in seperate plastic as we try to reduce the amount of plastic packaging we use! We also are unable to send different items of the same order , to different multiple addresses! Please order seperately if this is the case 

100% TARNISH FREE GUARANTEE POLICY ONLY APPLIES IF YOU SEND US A PHOTO OF A PRODUCT THAT WAS PURCHASED WITHIN 6 MONTHS OF TARNISHING! FULL REFUNDS WILL BE GIVEN ONLY IF CARE INSTRUCTIONS ARE FOLLOWED- TO AVOID CHEMICALS/SANITISERS AND MAKEUP REMOVERS/ACETONE/CREAMS/BLEACH ETC.